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Build an international tourist city and improve the quality of Tainan’s friendly tourism services. Tourism transportation drivers’ foreign language reception service capabilities have been upgraded. 2024/10/07
Issuance of training certificate (Xingnan Passenger Transport)

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In order to build an international tourist city and improve the quality of Tainan's friendly tourism services, the Tainan City Government Tourism Bureau will continue to launch the "Tainan Tourist Drivers Foreign Language and Tourism Training Program" this year to target the city's tourist bus drivers, taxi operators and passenger car rental operators. As a target, in line with the operator's operating hours and expanding the scope of training, the number of training sessions in the Xibei area has been increased, and a total of six levels of foreign language and tourism training courses for tourism drivers have been provided to provide tourism transportation driving training opportunities; this year, it also cooperates with the translation of menu materials in multiple languages The library has added a basic Thai course in the hope of improving the multi-lingual friendly reception environment, coupled with sightseeing taxi driver training, strengthening navigation and reception skills, and helping professional drivers learn more multi-lingual applications.

Tainan Mayor Huang Weizhe said that the passenger transportation industry is the foundation of tourism services. Tainan City has a vast territory. After years of hard work, the city government team has continued to improve the public transportation network and provide convenient services for passengers. Taxis and minibus charters are highly maneuverable, and the taxi driver is an experienced driver who knows the local private dining list best, making them the best choice for independent travelers and small group travelers. Assisting frontline transport operators to have the ability to receive international tourists and provide friendly tourism services is the goal of the city government team's continuous efforts. We hope that tourism transportation operators and the city government team will work together to improve and improve service quality and be ready to welcome international tourists. .

Lin Guohua, director of the Tourism Bureau, said that the tourist driver training has been well received since its inception 100 years ago. The initial tourist reception training was mainly in English. Later, as Japanese and Korean tourists were the bulk of the tourists, Japanese and Korean were gradually added, and it also targeted multi-culturalism. Courses such as reception instructions and innovative services for Muslim tourists are designed to improve the ability of drivers in the tourism transportation industry to deal with international tourists. This year, Thai basic courses will be added to coordinate with the multi-lingual menu established by the bureau; through sightseeing driver training, drivers will learn multi-lingual coping skills and services, so that they can face international tourists calmly, and even develop second expertise to increase the number of tourists. The revenue source will drive the tourism service industry to flourish and create win-win tourism economic benefits.

The Tourism Bureau stated that this tourist driver training program is available in 5 languages, including English, Japanese, Korean, Vietnamese, and Thai. The courses cover reception foreign languages, international etiquette reception skills, and innovative services, etc., through professional lecturers. Let the general manager understand the basic reception skills and quality service requirements when dealing with multicultural tourists. In addition, the learning efficiency can also be effectively improved by specially hiring foreign students from Kunshan University of Science and Technology as teaching assistants and interacting with foreign passengers in practical exercises. A total of 84 trainees were awarded completion certificates in this training program, a significant increase compared with 52 last year (2023). Passenger transport operators said that through training and drills, they can deal with foreign tourists more calmly. They are very grateful to the Municipal Tourism Bureau for arranging tourist driver training to improve their professional driving skills in foreign languages and tourist reception.

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