The media reported that consumers complained about excessive dust, musty smell, and mold in many parts of the bathroom during their stay at a B&B. They also pointed out that the actual situation of the B&B was very different from what was advertised. The Tainan City Government took it very seriously and quickly launched an investigation.

The Tainan City Government Tourism Bureau conducted a joint inspection with the Consumer Protection Officer, Health Bureau, Fire Department and other relevant units this afternoon (12th). The inspection results confirmed that the B&B did have serious deficiencies in sanitary conditions and facilities. Tainan Tourism Bureau The Tourism Bureau has asked operators to immediately suspend operations for all deficiencies and make improvements within one day. After an inspection by the Health Bureau, the operator was required to make corrections within a time limit in accordance with the Tainan City Business Hygiene Management Autonomy Regulations. Violators will be punished in accordance with the law. The operator stated that this complaint has been settled with the consumer, and the Consumer Protection Officer stated that if consumers still have disputes Complaints can be made to the city.

The Tourism Bureau stated that if the operator fails to complete improvements within the stipulated period, it will continue to be fined in accordance with the relevant provisions of the "Tourism Development Ordinance", and its business license will be revoked at the most. Director Lin Guohua of the Tourism Bureau said that it is urgent to maintain the high-quality brand image of B&Bs. The Bureau will strictly monitor the improvement progress of this case to ensure that B&Bs can provide warm, comfortable and clean accommodation services and protect the rights and interests of consumers.

The Tainan City Government Tourism Bureau has been committed to improving the overall quality of the city's tourism and accommodation industry and strictly enforcing relevant regulations to ensure that tourists can enjoy a comfortable and safe accommodation environment. This incident also reminds operators once again to abide by the "B&B Management Regulations" and related regulations, ensure that the services provided are consistent with the promotional content, and do not affect consumers' travel experience through negligence, or even severely damage the image of Tainan's tourist accommodation.

Thanks to the media and consumers for supervising the quality of Tainan City’s tourism and accommodation industry, our Tourism Bureau will continue to strengthen inspections to promote Tainan to become a more livable and touristic city.